Privacy Policy

The following statements explain how we process the information that we obtain from customers here at skillhub.com

Information We Collect

When you visit and look through our website, place your orders, sign up, or log in, here is the information we may collect:

  • Your contact details such as your name, e-mail address, and, in some cases, billing address.
  • The details of your visit to our website, which includes the information that is collected by our server automatically, e.g: the access time, the browser type and operating system, IP address, etc.
  • The details of our communication, which includes any information you provide us with when you contact our customer support team to clear up your questions, solve any possible problem, or give us feedback.

Customer’s Sensitive Information

Skillhub.com does not collect any private information which is attached in a form of document or written as an instruction at the second stage of the order form. The Writers have no access to the Customer’s private information, except one specified at the first step of the order form. Information which is meant as sensitive:

  1. Customer’s work experience.
  2. Customer’s place of study.
  3. Links to Customer’s accounts in Facebook, LinkedIn, Behance and other platforms used for job search.
  4. Customer’s e-mail and phone number.
  5. Customer’s name and surname.
  6. Customer’s place of living.
  7. Customer’s skills.

Such information is understood as sensitive and is disclosed only to the chosen writer in order to deliver a particular Product Type. The hired Writer is restricted to use the Customer’s information or contact the Customer by means other than in-built chat.

How We Use Your Information

Here are the ways we can use the information we have collected from you:

  • To get in contact with you, get feedback, and improve our service. This includes the ordering process, the user experience on the website itself, and the quality of our customer support.
  • To handle the transaction processing. It is important to note that your information will not be sold, exchanged, or transferred by any means to other companies for any reason except providing you with the services or products that you purchased.
  • To send informational e-mails, which includes information about our company’s updates, novelties on the website, related services or products, as well as information about the processing of your order. For example, notifications when it has gone through a particular stage and proceeded to the next one.

Cookies

All users can choose to be notified by their browsers about each time a cookie file is sent. Also, they can turn off the cookies via browser settings. After this, however, there may be some features and functions on our website that will be limited or unavailable. You will be able to place orders regardless the cookies policies you have chosen.

We use cookies only for statistical purposes like analyzing traffic, demographics, customer activity on the website, and so on. It helps us research the market and increase the quality of the service we provide here at skillhub.com. Besides, we use cookies to understand and remember the preferences you have for your future visits.

If you have agreed to cookies on our website and ever want to delete them, you can follow the next instructions of your browser.

  1. Safari
  2. Google Chrome
  3. Internet Explorer
  4. Firefox

Third Parties

Skillhub.com never shares, sells, or transfers by other means to outside parties any of your personal information. However, this does not include the third parties that we cooperate with in running our website and providing you with the services or products you order online. This is possible, though, only if those parties also agree never to disclose any information about our customers and visitors that they receive from us.

CCPA Privacy Rights

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Skillhub.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Personal data controller

Skillhub FZ-LLC will be the controller of your personal data.

Changes and Developments

Since securing the best ordering experience for you is one of our highest priorities, we are constantly improving our website in terms of design and functionality, our services in terms of quality, and our conditions in terms of comfort and security for all customers. Thus, the chances are that our policies may be changed and improved over time as well. Therefore, if you are worried about the way your private information is used, we recommend you to check the Privacy Policy page from time to time in order to keep on track with recent changes.

We encourage you to be smart and use all the possible protection means to avoid becoming a victim of cybercrime. Specifically, you should not log out if you connect to any public networks or use devices that are also used by other people. If you have any questions concerning our Privacy Policy, you are more than welcome to contact us.