Before using this service, please read the following terms carefully.
We promise to deliver products in a timely fashion and according to the stated customer guidelines as indicated in the order. In the event of policy violations, the customer will be entitled to either a partial or full refund, in accordance with our 100% guarantee policy.
Money-Back Guarantee Policy
Clients reserve the right to request reimbursement if they are not pleased with the service. We take pride in delivering quality work. As such, we offer quality academic assistance that aims to please. For some reason, if you are not satisfied with our services, you are entitled to a 100% money-back guarantee.
In general, our service receives excellent reviews and high satisfaction rates. We have seen that more than 95% of past clients were happy with our work and return in the future. However, we understand that everyone’s needs are different, and mistakes can occur. We offer a full refund if you are not satisfied with your order. Some situations that allow for full refunds include:
No Expert Assigned: In rare instances, an expert is not assigned to your project. You will be provided with a full refund for the entire amount paid. You would be notified as soon as possible if this problem were to occur. If no appropriate expert is available for your project, your claim will be sent to the disputes department. They will review your situation and provide a prompt refund.
Cancel: If you were assigned an expert but choose to cancel, the refund amount will vary. We make an effort to accommodate these cancellations when possible. Your refund may be between 70 to 100 percent of the amount paid.
Late Delivery: If an emergency arises and your expert cannot deliver your work, you will receive a full refund for the amount paid. We will also refund you an additional amount to compensate you for our late services. Not to worry, as this problem rarely occurs.
We guarantee timely delivery of all projects by the requested due day. However, sometimes delays may occur. This may happen if you upload your requirements too late. In these situations, we do not provide refunds as this is the fault of the Customer. Please be sure to send all details, instructions, and information pertaining to your task as soon as possible after placing your order. If the order has been completed after the initial deadline has passed, the Customer can decide whether to release all the funds or not.
If you’re dissatisfied with your order, our company will gather important details to find the root of the problem. We will conduct an investigation to determine how we can improve in the future. We will assist you in processing a claim for a refund. The amount refunded will depend on the findings of the investigation. As an honest company, we strive to please our customers whenever possible. As such, we treat customers fairly and take all details into consideration.
In the event your order was placed by mistake, please contact us as soon as possible. This will allow us to cancel the project before the order is completed. If we did not receive a cancellation request before the order was started, you might not be entitled to a refund. If you are billed twice, please notify us right away.
For double charges, please send us both receipts so we can help rectify this issue. We will process a full refund for any extra charges that were incurred. This situation, however, is quite rare. This only happens in situations where customers accidentally ordered twice.
If a customer claims the content provided is plagiarized, we will run a TurnItIn report to check. This is needed to determine if this claim is accurate.
You are not entitled to a refund if:
Delayed payment: If the Customer claims that the order has been delayed, when the reality is that the payment was also delayed, we shall not bear responsibility for it. In this case, a refund cannot be requested.
Refund period has passed: Refunds are available within six months of the original transaction date. If six months have passed since the transaction date, we cannot offer you a refund.
Your refund will be processed within two business days. We are not responsible for any fees incurred or delays caused by bank service issues.
Copyright Rights in a Case of Cancelation
If the order is canceled, the Customer is prohibited from using any products provided before the cancellation. All rights for the copy go back to the company.
Editing, Proofreading, Formatting Orders
Please understand that the order you place for the earlier mentioned services contains original content written by you that may contain errors of contextual nature. We do not take responsibility for the original content provided, in case the order is for the alternation of the initial text.