Terms & Conditions

Please read these Terms & Conditions (the “Terms”) carefully before using our service. The use of skillhub.com is only to be made by those of legal age, therefore we reserve the right to request proof of age at any stage so that we can verify that minors under this age are not using the website.

Any unauthorized or improper usage is strictly prohibited. By placing an order on this website, you acknowledge that you have read, understood, and agreed to comply with all our Terms, Privacy Policy, and Refund Policy. Submitting a request and/or payment implies that you are legally obligated to abide by these Terms.

1. Interpretation of Our Terms:

"Website" refers to skillhub.com and mobile website.
"Client", "you" or "yours" refer to anyone submitting, bidding, executing an order, uploading any information, and transferring payments on this Website.
"Company", "we" or "our" refer to a Website, operated by SKILLHUB FZCO IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates.
"Messaging System" is the software that ensures uninterrupted communication between the Client and the Writer, or with a Support Team Representative.

"Order" refers to the actual request for a Writing Service sent to our Company by the Client. It includes particular requirements and specifications regarding the personal information to be used in the Product.

It also refers to an electronic request for a paid Product from the Client, for a particular type of service offered through the Website. The order specifies both the requirements of the Client regarding the Product and the information that should be included in the final Product.
We also call an order the completed Writing Service that was submitted in electronic form online through the Website by the Client. Such an order includes the final Product in its entirety, along with the requirements of the Client.

"Order Status" shows the progress of the Order and the current stage of work towards the completion.
"Writing Service" is provided by the Company and its Writers within a defined time frame and under strict Client‘s requirements. Writing Service encompasses all Order Statuses. "To deliver Writing Service" means to fulfill the Order in its entirety with a particular Product Type specified on the first Order stage.
"Product" is a result of delivered Writing Service. It comes as original content written as a result of the delivered Product Type in accordance to the Client’s inquiry as a digital document.
"Product Types" ("Product Type") are specified by the Company and are the only types of services to be delivered within the platform. Product Types should be understood as following: Resume writing and editing services; Cover letter writing and editing services; CV writing and editing services; Linkedin Profile; Follow-up letter writing and editing services, Bundled Resume and Cover letter writing and editing services; Bundled Resume and Cover Letter and Linkedin Profile service; Bundled CV and Cover Letter service; Content Writing Services.
"Product Revision" is a request sent by the Client for editing the final version of the Product, based on the initial requirements of the Order.
"Quality Assurance Department" refers to the Company's structural unit responsible for evaluating and protecting the quality of our Services. The Quality Assurance Department holds responsibility for investigating all disputed claims and remains impartial towards all parties.
"Support Team" or "Support" refers to the Company's structural unit responsible for coordinating and assisting the Order and Writing Services.
"Writer" is a person who is engaged by the Company as a freelancer who provides Writing Services to the Client, according to the Company Agreement.
"Balance" refers to the personal account of the Client within the Company that stores Credits for the Client. Funds are added to their personal balance voluntarily to further compensate the price of the Order(s) at their own discretion.

2. Requirements to Use the Website

You represent and warrant that:

You are not located or residing in a country subject to an embargo imposed by a government, union, or intergovernmental organization, including, but not limited to, the United States, the United Kingdom, the European Union, any EU member state, or the United Nations, or identified by such entities as a "terrorist supporting" country.
You are not included on any government, union, or intergovernmental organization list of prohibited or restricted parties.

3. Order Placing and Registration

The Order is placed by completing the Order form provided on the Website. No Writing Service is provided by other means than by request.

The Order form will specify the Product Type, the level, the deadline, the type of service (writing or editing), the industry and the position name. Custom instructions and the additional files should also be fulfilled in the Order form. It is the Client's responsibility to provide exact, full, and final information in the Order form.

You will be requested to register by providing your email and password. Should any difficulties arise during the process of account creation, please contact our Support Representatives. In addition, should any of your contact details change over time, it is your sole responsibility to update your profile accordingly or inform Support about such changes.

Should multiple accounts be discovered, they will be merged with your initial account created during your first purchase.

4. Order Payment and Discounts

When placing an Order, You agree to pay for the Writing Service provided by the Company. The Company starts to process your Order only after the payment for the Writing Service is made and authorized.

In some cases, the Company may ask the Client to send a photo of the Client's credit card that was used for submitting the payment to the Company. The cardholder’s name and the last four numbers on this card should be visible.

The payment for the Product is calculated according to the Company's Pricing and paid in advance, as stated in the Order form, once the scope of work is identified. The Company is not held responsible for Product delivery until the payment has been made in full and authorized.

Orders can be paid by Credits from your Personal Balance.

The Company reserves the right to offer discount and bonus programs to Clients at its own discretion using discount code(s) the Client can use when filling out the Order form. If the code is not provided in the corresponding section of the Order form, the discount will not be given out by the Company for that particular order.

The Company commits to provide equal access to discount and bonus program information for each Client in the Company with no exceptions.

Upon your Order evaluation, the Company may request for additional payment or additional time to work on your Order, since the volumes of the work to be done to fulfill your requirements can only be defined after a manual review is performed. The Client may decide at their own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company. If the Client wishes to stop working with us – a refund will be processed according to the Refund Policy.

5. Your Personal Balance

When placing Orders and buying Products from the Company, You can use only Visa, Mastercard, Discover, American Express, Maestro, JCB, and Diners Club International cards to recharge your Personal Balance. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Refund Policy or transfer the funds to Credits in your Personal Account.

1 credit equals 1 US Dollar and is stored in your Personal Account with no limit or expiration date. The number of Credits you store may be used to proceed with payment for your future Orders with the Company.

Your funds are transferred to Credits at your own will and ONLY with your approval. After the transfer of funds to Credits is complete – the amount You store in Credits is Non-Refundable and may be used to pay for your future Orders only.

As a part of our loyalty program activities, the Company may provide You with a certain amount of Credits to further cover payments for your Future Orders.

6. Order Processing

Order validation: The Company reserves the right to re-check the Order details following the final payment to confirm whether the requirements of the Order were met successfully as indicated by the Client. Should a mismatch occur, Support reserves the right to modify the Order to ensure that the Client's requirements have been adhered to.

Changes in Order details: Client and Support may provide changes to the Order only if the Writer has not started the work yet. No changes can be made once the Writer has started working on the Order. Should the changes in Order details affect the Type of Product, its level, the industry of the position name or narrow the completion terms, the Client will be asked to provide additional compensation for the additional instructions.

Communication: The Client is highly encouraged to communicate with the Writer using the Messaging System or by contacting the Support team directly when seeking for more information. The Client is responsible for providing the Writer with all necessary information for the provision of Services according to the Order, especially the main keywords. The Writer is not responsible for independently selecting and choosing keywords but will make use of the keywords to the best of their ability without excessive or artificial usage in the text, ensuring that the end result is a readable text with a coherent meaning, clear ideas, and a defined purpose for the Client.

Progress Tracking: The Client may track the progress of their Order by using their personal account where information about their Order and its status is displayed. The Client may as well contact Support by using all communication means, which are available 24/7, to get updates on the Order status.

Quality guarantees: The Quality Assurance Department department guarantees the quality of the work performed by the Writer, ensuring that the delivered content is of high quality and meets the required standards. This includes providing readable text that is free from artificial intelligence-generated content, plagiarism, and any other unethical practices. The department takes responsibility for conducting thorough quality checks to ensure the integrity and originality of the content, providing assurance to the Client that the delivered work is authentic and reliable.

Order Cancellation: If the Client needs to cancel an Order, it can be done before the assigned Writer has started working on it. We can only accept order cancellations with proof and strong reasons.

7. Order Delivery

The Company is held responsible for the delivery of the Writing Service in its entirety.

It is the Client's personal responsibility to ensure the availability of delivery channels once the Company has provided the Writing Service to the Client. The Company will not be held responsible for an incorrect email address indicated by the Client in their profile, spam filters, internet outages, and general Client negligence to provide communication channels and other contact means that are beyond the control of the Company. The Client is encouraged to contact Support for any kind of assistance with an Order's Delivery.

The Client is held responsible for downloading the Product in a timely manner after the Writing Service has been provided by the Company.

All Orders are delivered through our in-app service through the Completed Orders tab. Once orders have been delivered by the Company, Clients will receive a notification on their mailbox. Email notifications will also be sent to the registered email addresses with a link to the download page.

Seven days after the deadline, the funds will be released automatically, as this is a part of our Writer’s protection. Once the entire agreed-upon sum is received by the Writer, it is deemed that the Product is complete. For more information on refunds of completed Orders, read our Refund Policy.

8. Order Revision

Free amendments are provided to the Client by the Company to ensure the quality of the provided Product and the Client’s satisfaction with the Product. Clients can request an unlimited number of revisions from the Quality Assurance Department.

After the Writer has prepared the initial (draft) version of the Order, it shall be sent to the Client. The Client has the right to make a revision request in written form using the Messaging System within seven (7) calendar days from the date of uploading the initial (draft) version of the Order or to approve such version of the Order within the same period.

These Terms provide for the automatic approval of the initial (draft) version of the Order by the Client if the Client does not submit a request for changes, does not approve the Order, or simply does not respond to the Writer's message within seven (7) calendar days.

If the Client makes a request to make changes to the Order, he can request an unlimited number of versions from us, and can also provide various comments and corrections to the Client until the moment of execution of the Order. Examples: replace repetitions with synonyms, make the text sound more professional - with the proper expertise, divide the text into bullets, make it more readable, and insert more keywords or needed expressions.

If the Client wishes to change the topic or generally asks to write a new text on a different topic, then the Writer does not have the obligation to change the entire text. The Writer has a right to appeal to the Support Team if they have any doubts regarding the revision comments.

The Writer has the right to contact the Support Team if doubts or objections regarding the Client's comments on the text of the Order arise.

Upon approval of the initial (draft) version of the Order, the Quality Assurance Department will meticulously review and evaluate the Order to ensure it meets the required standards. The Quality Assurance Department approves the Order and releases the full payment amount from your Personal Balance to the Writer as agreed upon in the Terms.

To receive a free revision of the Product, the Client has to submit a revision request in written form using the Messaging System or the Company's email not later than thirty (30) calendar days after the Order delivery date. Should the Revision deadline be missed, the Client may have their Order revised for additional payment, or the Client can place an Order for editing. In some cases, the Support Team Representative can submit a free Order revision after the revision deadline.

The Support Team Representative reserves the right to decline a Revision request if the revision instructions violate initial Order instructions. In such cases, the Client may be requested to pay additionally for the requested changes or place an order for editing.

The Support Team Representative reserves the right to decline or limit multiple revision requests if the Client's behavior demonstrates obvious exploitation of the Writer or other unreasonable requests.

If the request meets all defined requirements underlined in these Terms, our Company will revise the delivered Product free of charge.

9. Right to reimbursement

The company is held responsible for delivering the product in a timely manner and according to the Client‘s requirements indicated in the order. Should any of the Сompany's commitments be violated, the Client is entitled to a partial or full reimbursement according to the Refund Policy.

10. The Use of Products

When making a payment for an Order, you agree it is for personal and non-commercial use only, and the payment You make is a reflection of the time and effort put into conducting relevant research and writing pertaining to your order as well as of all the necessary maintenance and administration for Writing Service delivery.

We do not offer Services that contradict any laws and adhere to all applicable laws in the countries where we operate and sell. All information and documents acquired through our Website should be used for research purposes only and not for academic misconduct. Our Website firmly opposes academic dishonesty in any form, including plagiarism and cheating, and you acknowledge that you will not use the document for cheating purposes.

11. Intellectual Property

Before Order Payment and completion, the Company is the sole and exclusive owner of the intellectual property for the Product.

12. Company’s Responsibility

The Company is not responsible or liable for any type of delivery issues including those resulting from any of Client’s service providers like the Internet, email, etc. which are beyond our control or the failure of Client to download the product. Our Support Team is available to assist You with any delivery problems 24/7.

The Company is not liable for any inappropriate, illegal, unethical, or otherwise wrongful use of the Products received from Writers.

The Company is liable for the quality of delivered Products.

The Company is liable for the Writers selection process and to ensure that all the information provided by the Writers in their profiles is accurate and corresponds with reality.

The Company is liable for processing all transactions through a secure online payment system.

The Company cannot be held responsible if the Client’s credit information gets disclosed without our Company's consent or beyond its control.

13. Disclaimer of Warranties

While this Website may include links to other websites, we do not condone, approve, or guarantee that the content of these links complies with the Terms. As such, our Company does not own, is not responsible for, and does not contribute to or control any of the content stemming from the posted links on our Website. Visiting these links is agreed upon as your own risk based on the user agreement form that is submitted with your order form.

Our Products are not designed to facilitate job search and we do not guarantee employment in a particular company you choose.

Our Products are not intended to be used for cheating or fraud. You are solely responsible and assume the entire risk and liability for your use of our Products.

14. Security and Privacy

Our Privacy Statement posted on this Website may be referred to for more detailed information regarding our Company's practices and policies concerning the collection, storage, and use of Client and online guests' information. To learn more about your personal information security while using this Website, please visit the Privacy Policy web-page.

The Company reserves the right to contact the Clients by email regarding new services, discounts, special offers, and any other information that the Company may deem useful for the Clients. However, with that in mind, it is important to note that we highly value the privacy of our Clients and will not disclose their personal and billing information to any third parties.

15. Warranties

Once you have submitted your Order or Payment, You agree and acknowledge all of the following points and statements:

The services are provided on an “as is” and “as available” basis.
We disclaim all warranties, representations, and conditions other than those expressly set out in these Terms.
The delivered Products are solely intended for personal use of a Client.
All Clients agree that all Writing Services rendered on this Website require Payment for the time and effort that are used to gather, organize, correct, edit, and deliver the Product to the Client.
All Products from Writers automatically transfer all authorship rights and ownership to the Client and Company. The Company reserves the right to use Products delivered to Clients in its own description as for marketing purposes.
By placing your Order, You agree to receive promotional information such as specials, contests, and discounts from the Company. You may unsubscribe from or subscribe to receiving such information in your profile directly.
Our company makes no warranties or representations of warranties in regards to our Website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warranty that arises from the performance or deal encompassing trade.
Additionally, the company does not guarantee that our operation will run error-free. We are not responsible for any repercussions from any errors that arise on our Website. It is up to the consumer to ensure the accuracy, usefulness, or completeness with any opinion, information, advice, or other content that is related to the Writing Service or available on this Website.
We do not guarantee successful job placement for the Сlient. While we strive to provide effective Services and Support, the ultimate outcome of securing employment is dependent on various factors beyond our control. We cannot ensure or guarantee specific job offers or employment outcomes for our Clients.
We solely act as a platform to connect Clients and Writers for the provision of Services, and we do not assume responsibility for any misunderstandings that may arise during the Service delivery process. It is the responsibility of both the Client and the Writer to communicate effectively and clarify any doubts or expectations before proceeding with the Services. We encourage open and clear communication between the parties involved to minimize any potential misunderstandings or disputes.

16. Limitation of Liability

Agreeing to all the Terms presented above, You acknowledge that You agree not to hold other Clients, the Company, its employees, shareholders, agents, officers, directors, representatives, promotion, affiliates, subsidiaries, advertising, fulfillment agencies, or any other third-party providers or information/data sources and legal advisors responsible for any and all losses, damages, rights, actions, and claims of any nature that come from or are related to our Company. These products include but are not limited to:

telephone, hardware or software, electronic, Internet, email, network, computer malfunctions, difficulties or failures of any kind;
unclear, failed, delayed, or incomplete computer communications and transmissions;
any condition that arises due to the events that lie beyond the Company's control that cause the Order or Product to be delayed, disrupted, or corrupted;
any injuries, losses, or damages of any kind that arise with connection to or as a result of using our Services;

any typographical errors or printing mistakes in any of our materials associated with our services.

Additionally, You agree to not hold our Company and its affiliates responsible or reprehensible for any claim, demand, suit, including attorney's fees, made by another third party in relation to or arising from the use of our Writing Services, your breach or violation of these Terms, the violation by You of the rights of any third party, or any other personal act of omission committed by You. Under no circumstance will the Company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages that arise from or are in any way related to the use of this Website and any information provided by the Website. Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. As such, the above-listed limitation may not be applicable to You.

17. Termination

We reserve the right to terminate your right to use our Writing Services even when You have paid the full amount:

if the information initially provided for registration on the Website, or that is later subsequently modified, contains false or misleading information, or conceals or omits any information we consider as being relevant;
if you do not cooperate throughout the ordering process;
if we suspect that You are involved in any fraudulent transactions.

Any attempt to undermine or cause harm to the Company's server or its Clients is strictly prohibited and will be subject to automatic account termination. This includes:

spamming, transmission of malware, viruses, Trojan horses;
linking the sites and files that contain or distribute them.

We may terminate your account and forfeit any fee to be paid at any time without prior notice if You are in breach of the terms of this Agreement. The Company will be the sole arbiter as to what constitutes a violation of the Agreement.

18. Governing Law and Jurisdiction

These Terms have been made, any documents they refer to, and any disputes arising from or in relation to them, and shall be governed by and construed in accordance with the laws applicable in the Emirate of Ras Al Khaimah and the Federal laws of the United Arab Emirates.

19. Dispute Resolution

All disputes related to these Terms shall first be addressed through negotiations between the involved parties, who commit to making diligent efforts to reach a resolution. In the event that a mutual agreement cannot be reached, disputes shall be adjudicated by the Courts of Ras Al Khaimah, serving as the competent authority for final settlement.

20. Amendments

You, as the Client, acknowledge and agree that the Company reserves the right to modify these Terms without prior notice, at its sole discretion. It is strongly advised that all Clients regularly review these Terms on the Website to stay informed about any potential updates or amendments.

21. Contacts

If you have questions or comments about this policy, you may email us at support@skillhub.com or by post to:

SKILLHUB FZCO IFZA Business Park, DDP, PO Box 342001, Dubai, United Arab Emirates

Updated: Mar 22, 2024